Reference

How We Handle Your Information

We collect what we need to run your account, process bKash or Nagad deposits, verify withdrawals and answer support requests. Everything else stays off the table.

Account dataPayment activityDevice accessSupport logsSession records

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DATA PRACTICES

How We Protect What You Share

We built our data handling around the same principle that shapes our payment flow: collect only what the operation requires, keep it secure, and give you a clear path to check or change it. Here's what that looks like in practice.

Collection & Use

We collect your mobile number for login, wallet identifiers when you deposit via bKash or Nagad, device details for session security, and any support message you send. That data lets us verify your identity, process payments and answer account questions.

Cookies & Tracking

We use session cookies to keep you logged in and analytics scripts to see which lobby sections get the most traffic. No third-party ad trackers. You can clear cookies through your browser settings anytime.

Data Retention

Payment records and session logs are kept for operational review and regulatory requirements in eligible regions. When a record is no longer needed for those purposes, it moves to archive or gets deleted from active systems.

Your Rights

You can request a copy of the data we hold, ask us to correct inaccurate information, or request account closure and data deletion. Contact support with your registered mobile number to start any of those requests.

PRIVACY HELP

Contact Us About Your Data

If you have questions about what we collect, want to see your account records, or need to update information we hold, reach out through any of these channels. Our support team handles data requests the same way we handle withdrawal verifications.

Live Chat Open the support panel in your account lobby and ask about privacy, data access or deletion requests. The team sees your inquiry immediately and can pull account records while you wait.

Email Support Send your data request or privacy question to our support address. Include your registered mobile number so we can verify the account and respond with the information you asked for.

Account Settings Review what device identifiers, wallet details and session history we store by visiting your account settings page. You can update your mobile number or email address directly from that screen.

What This Policy Covers

ggvip Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to ggvip account holders in regions where our service is available under local law. We collect your mobile number, wallet details for bKash, Nagad or Rocket transactions, device identifiers when you open the lobby, and any message you send through support channels.

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We use that information to verify deposits, approve withdrawals, troubleshoot account issues and keep session records for security review. We do not sell your data to third parties. We do not share wallet activity outside the payment-processing chain required to clear your bKash or Nagad transfer.
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Account data sits on secure infrastructure with access restricted to operations and support staff who need it to resolve your request. Session logs and payment records are retained according to operational and legal requirements in eligible regions; older records are archived or deleted when no longer
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needed. If you want to review what we hold, request changes, or close your account and remove stored data, contact our support team through live chat or the email address listed below. Because legal frameworks differ across regions, data handling and user rights depend on the
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jurisdiction you access our service from.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data

We collect your mobile number for login and SMS verification, wallet account identifiers when you deposit via bKash, Nagad or Rocket, device type and IP address for session security, and any message you send through support channels.

Wallet identifiers are shared only with the payment processor that clears your deposit or withdrawal. We do not sell payment data to advertisers or third-party marketing platforms, and support staff access it only to resolve account issues.

Session logs and payment records are retained for operational review and legal requirements in eligible regions. When those requirements no longer apply, older records move to archive or are deleted from active systems according to our retention schedule.

Yes. Contact our support team through live chat or email with your registered mobile number, and we will provide a summary of the account data, payment records and session history we hold for your profile.

Visit your account settings page and update your contact details directly. If you need to change the mobile number used for login verification, contact support so we can confirm your identity before making the change.

When you request account closure, we stop processing new activity and mark your profile inactive. Payment records required for regulatory or dispute purposes are archived according to retention rules; all other personal data is deleted from active systems within a reasonable period.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ AccountRegister

How We Handle Your Information

How We Protect What You Share

Collection & Use

Cookies & Tracking

Data Retention

Your Rights

Contact Us About Your Data

Common Questions About Your Data

01 What personal information does ggvip collect when I open an account?

02 Do you share my bKash or Nagad wallet details with anyone?

03 How long do you keep my account data and payment records?

04 Can I see what data you have stored about my account?

05 How do I update my mobile number or email address on file?

06 What happens to my data if I close my account?

Privacy Policy

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