Reference

Terms That Govern Your Account With Us

Your use of ggvip is subject to these terms, and access depends on your local law and eligible regions in Bangladesh.

Account TermsEligibility by RegionWallet PolicyData HandlingContact Rights
ggvip Terms That Govern Your Account With Us
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Data We Collect and Keep

We collect registration details, device information, and transaction records linked to your bKash, Nagad, or Rocket wallet. Retention periods follow applicable data law; you can request a summary through account settings.

Cookie and Session Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences from the footer link on any page. Disabling analytics cookies does not affect account access.

Account Security Steps

Every login triggers an OTP sent to your registered mobile number. If you notice an unrecognised login, use the lock-account option in Profile settings immediately, then contact support to review access logs.

Your Rights and How to Exercise Them

You can request a copy of the data we hold, ask us to correct inaccurate records, or request account closure at any time. Submit those requests via the Legal and Privacy section in your account or by contacting support directly.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

Live Chat Support Open the chat icon from any page inside your account. Our team handles legal queries, account disputes, and eligibility questions directly — no ticket queue for account-critical issues.
Email Our Policy Team Send account or legal queries to our support address listed inside your account dashboard. Include your registered wallet number — bKash, Nagad, or Rocket — so we can locate your record quickly.
Account Help Centre Your account settings page has a dedicated section for policy requests, including data access and account closure. Find it under Profile, then Legal and Privacy, on both mobile and desktop.

Common Questions About Our Terms and Policies

These cover the questions we hear most often about how the legal terms apply to accounts, payments, and data in Bangladesh.

Eligibility depends on your local law and eligible region. If online gaming is restricted or prohibited where you are, you cannot open or use an account. You are responsible for confirming your eligibility under local law before registering.

Transaction records tied to your bKash, Nagad, or Rocket wallet are stored securely and retained for the period required by applicable law. You can request a copy of your transaction history through the Legal and Privacy section in account settings.

We may update terms as needed and will post the revised version on this page. Continuing to use your account after a change means you accept the updated terms. For significant changes, we aim to notify you via your registered mobile number.

Submit a deletion request through the Legal and Privacy section under your account Profile, or contact our support team directly. We will process the request in line with applicable data law and confirm once it is complete.

Raise the issue with support within 30 days of the transaction. Include the wallet reference number from your bKash or Rocket app. Our team will cross-check the payment record and respond with a resolution or next step.

The core terms apply to all accounts, but access and specific conditions depend on the laws of your jurisdiction. If your region has restrictions on online gaming services, those override our general terms and you may not be eligible to use the platform.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.